Services
Being the centre of distribution and logistics for ZKTeco in Europe, we understand that our clients need complete support in developing their business.
We offer a variety of key services for your business, be it training, repairs,software development, and what is more,the complete ODM solution for your market. Contact us for further information.
Technical support
With you at every stage: presales, implementation and after-sales
Grow your project with a technical team that supports you from the very first demo to ongoing optimization, with clear SLAs and fast channels.
Presales Support
- Requirements analysis and use cases
- Personalized demos and comparisons
- ROI estimation and adoption roadmap
- Integration and compatibility reviews
Deliverables: checklist, guided demo, technical proposal.
Implementation & Onboarding
- Project plan and clear timeline
- Initial setup and data migration
- Integrations (API/SDK) and QA
- Team training (live and recorded)
Milestones: environment ready → validation → training → go-live.
Technical support
- Helpdesk L1/L2/L3 (email/chat)
- Monitoring and preventive maintenance
- Updates and ongoing optimization
- Quarterly business reviews (QBR)
Standard SLA: initial response ≤ 4 h. 24/7 options available in advanced plans.
How to get technical support?
To receive technical assistance on ZKTeco products, it is necessary to contact the distributor where the product was purchased. ZKTeco provides technical assistance only to its authorised distributors. Should you have any technical problems regarding a ZKTeco product, we provide a technical support platform for Authorized Partners that purchased their products directly from ZKTeco Europe. Contact your account manager for detailed info.
Please note that if you purchased your product from one of our partners, you should contact your dealer directly.